RETURN POLICY
If you’re not satisfied with your order in any way, please email us at sales@winsome-apparel.com within 7 business days and title the email “RETURN REQUEST – INVOICE#_______”of receipt of goods to initiate the Return Authorization (RA) process.
Please include the following in the body of your email:
Business name
Invoice number(s)
Style number(s)
Size(s) and color(s)
Quantity
Reason for return
Photos of damages (if applicable)
You must receive the RA# from our sales representatives for your claim to be processed.
We will not accept returns without an accompanying RA#.
Returns without pre-approved RA#'s will be charged with a 20% restock fee.
All credits will be applied as store credit.
Credit card refunds cannot be issued.
All unauthorized returns may be refused for any claims.
Return credits will be issued after receipt of items and after they have been inspected
Items must be returned in the original package.
If possible, please place a sticker over the damaged area. This will expedite your return process.
We will not accept any items if:
Worn
Washed
Altered
Snagged
Ripped
Stained
Odors
Or any other damage caused by the receiver
Q. What is your refund policy?
Only store credit will be issued for returns, regardless of reason. Please note that all clearance items are sold as is, and is considered final. No RAs will be issued for clearance items.
Q. Do I have to pay for return shipping?
Due to the case by case nature of returns, customers may or may not be held liable for return shipping costs. We will review and decide whether a return label will be provided by us.
Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages)
Q. I have received an RA form, but not a shipping label. What do I do now?
Please mail the package to:
WINSOME APPAREL INC
ATTN: Returns Department
1458 San Pedro St #245 Los Angeles, CA 90015
***The price of the invoice does not include shipping and handling fees.
***It is the buyer’s responsibility to provide the correct shipping address on the order. If the order was placed under an incorrect address, it is not our responsibility to amend the issue.
Customers are required to pay the re-shipping cost of any refused/returned package due to the following reasons: A) Incorrect information submitted by the customer and approved shipment by the customer. B) Customer gave approval to ship but was not able to receive their box from the courier. Before re-shipping a refused/returned package, the customer must agree to pay the previous shipping cost. More than 3 refused/returned packages will affect eligibility to continue service with Winsome Apparel Inc, or upon manager’s approval, change in Terms will be issued.
***No store credit is issued after 14 days. (Absolutely no returns for special orders.)
***$25.00 charge for any returned checks.
***We reserve the right to reject a return claim upon review.
***Shipping charges applied to the original purchase are non-refundable.
***We do not offer exchanges.
Cancellations must be requested by written form (email: sales@winsome-apparel.com).
You will not be able to cancel an item that has already been shipped.
Any phone call cancellation requests will not be considered as cancelled.
